San Antonio Residents Can Now Better Track City Requests with Revamped 311SA App
Keeping up with city services just got easier. The City of San Antonio has launched a revamped version of the 311SA Mobile App, offering residents a streamlined way to request services, report issues, and track their submissions in real time. With a sleeker design and new features, the improved app enhances transparency and efficiency in connecting with city resources.
The 311SA app has long been a tool for residents to report concerns like potholes, stray animals, and missed trash pickups. But this latest update makes it even more accessible. Users can now track their requests more effectively, ensuring issues don’t get lost in the shuffle.
“On this 3-11 Day, we urge residents to download the 311SA app,” said Paula Stallcup, Director of 311 Customer Services. “It is the most convenient way to report issues, improve your neighborhood, and engage with your City government.”
What’s New?
- Redesigned Home Screen – A fresh, user-friendly layout makes it easier to navigate services and reach the 311 call center when needed.
- Faster Category Search – Reporting an issue is now quicker with a searchable request menu that eliminates guesswork.
- Detailed Report View – Service requests now provide clearer descriptions and tracking details, helping users stay informed about their status.
- Community Engagement – The leaderboard feature highlights active users, recognizing those making the biggest impact on their neighborhoods.
- Dark Mode & Performance Enhancements – A smoother, faster app experience with a new low-light mode for comfortable browsing.
Residents can submit service requests anonymously through the 311SA app, ensuring privacy while still addressing community concerns. Users can choose not to create a profile, allowing them to report issues without personal identification.
Why This Matters
One of the biggest complaints about city service requests is the uncertainty of whether an issue is being addressed. With these updates, San Antonians can now submit, monitor, and follow up on requests more transparently than ever before.
The 311SA app is available for download here: SA.gov/311SA. Now, tracking city services is just a tap away.
